Oraphim support

Start with evidence, not guesswork.

Use the working resources below for self-service guidance and reproducible issue reports. Service status and response-time commitments are published only when backed by connected operational systems.

Read the manual

Follow screenshot-led setup, editing, composition, color, VFX, audio, and export workflows.

Open documentation

Troubleshoot

Isolate crashes, missing media, performance problems, and export failures with a repeatable checklist.

Open troubleshooting

Report a problem

Send the exact build, steps, project type, media format, and whether the issue appears in the viewer or render.

Contact Mecrod

Share workflow feedback

Describe the production problem, the current behavior, and the result you expected.

Community and feedback

Useful report

Include enough information to reproduce it.

  • Oraphim build and Windows version
  • GPU model and driver version
  • Exact steps from a newly opened project
  • Source codec, dimensions, frame rate, and duration
  • Screenshot, project copy, or short test media when safe to share
  • Whether save/reopen or the final render changes the result